Frequently Asked Questions
Purchase & Registration
Can I buy plants without registering as a seller?
Yes, you can buy as many plants/seeds as you like without becoming a seller. Just simply register with PlantMe as a customer.
How much does it cost to list plants for sale?
You can list as many plants as you like for free.
Order Issues & Returns
What happens if I am not happy with the plants/seeds I have received?
You need to get in touch with the seller and raise your concern. If an agreement is not reached, PlantMe facilitates may both arrange to resolve any issues.
What happens if I have made a purchase and I want to change my mind?
We strongly recommend you get in touch with the seller and let them know as soon as possible. You should always be mindful when you place an order on PlantMe, just like when making any purchase. Most sellers are happy to make changes to your order but not been shipped.
Technical Information
What happens to plants in transit?
It depends! Plants that plants are going to be shipped without any soil. Many plants can easily be cut/free from soil, shipped and replanted again without any problems. Always follow the seller's recommendations on how to look after the plant once you have received it.
Payment & Invoicing
How if I need a tax invoice?
Tax invoices are not sent automatically. If you require a tax invoice, it can be downloaded from the Order Page in My Purchase page.
What type of payments do you accept?
You can pay by Credit card (Visa, Master).
Compliance
Who is responsible for the compliance?
Both, the seller and the buyer are responsible for making sure that they are not breaking any law, regulations or restrictions. Both parties need to be aware of their own responsibilities.